Frequently asked questions
What is the return policy?
Our goal is for every customer to be completely satisfied with their purchase. If there’s an issue, please contact us and we’ll do our best to make it right.
Are any purchases final sale?
Yes, certain items are final sale and cannot be returned.
We are unable to accept returns on products that have been opened, used, or damaged. To ensure the highest quality standards, all orders are recorded before leaving our distribution center.
We reserve the right to refuse returns if items are not in their original condition or packaging.
When will I get my order?
We aim to process and ship orders within 1–2 business days. During peak periods (such as October through New Year), please allow up to 5 business days for processing.
Once your order is dispatched, delivery times depend on the courier. Please note that Labubu Locker has no control over courier shipping times.